Returns & Exchanges

At Gazelle, we stand behind our certified pre-owned electronics with a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we make the return or exchange process simple and transparent.

Return Process

• 1.
  Initiate Your Return

  Log into your Gazelle account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Device

  Perform a factory reset to erase all personal data and disable 'Find My iPhone' or 'Google Lock' to ensure the device is eligible for processing.

• 3.
  Pack and Ship

  Print your prepaid shipping label, securely pack the device in its original packaging or a sturdy box, and drop it off at any authorized shipping carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition against your order, we will issue a full refund to your original payment method within 5-7 business days.