Frequently Asked Questions
Everything you need to know about buying and selling pre-owned electronics.
What is the Gazelle Certified guarantee?
Every device we sell undergoes a rigorous 30-point inspection process to ensure full functionality. We stand behind our quality with a 30-day money-back guarantee if you are not completely satisfied.
How long does shipping take?
Orders are typically processed within 1 business day. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Do the devices come with a warranty?
Yes, all Gazelle devices include a 30-day limited warranty. For added peace of mind, you can purchase extended coverage plans during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Affirm financing for eligible customers who wish to pay in installments.
Will my phone work with my carrier?
We sell both carrier-specific and unlocked devices. Please check the 'Network' section on the product page to ensure compatibility with your specific service provider.
Are charging cables included with my purchase?
To reduce electronic waste, we include a compatible charging cable with most devices, but power adapters and headphones are typically sold separately unless stated otherwise.